FREE SHIPPING ON ORDERS OVER £25

FAQs

Have a question? Below you can find the answers for the most common questions asked by our customers.

Use

  • How do you use your Gentle Foaming Cleanser?

  • How do you use your Moisturising Facial Balm?

Products

  • Are SBTRCT cleansing products Soap?

  • Our Cleansing products never contain soap.   Instead they are based on naturally derived, Palm Free ‘surfactants’ or ‘tension-active agents’. These surfactants have an affinity for oils and repel water, surrounding dirt with small structures that are then removed by water. The main advantage our Cleansers have over soap is that a lower, skin friendly pH is achieved (5.0 – 5.5) and as such is far more suitable for cleansing sensitive skin.

  • Is SBTRCT suitable for my skin type?

  • SBTRCT products have been dermatologically tested and are best suited to normal and sensitive skin.
  • Where are your products made?

  • All our products are manufactured with love here in the UK.

  • How do I travel with SBTRCT?

  • SBTRCT products are great for travel. Our solid products take up less room in the case, negate spills and get you through security without a hitch (or a plastic bag) in sight!

    You can pack your products in one of our bamboo pots, cotton travel pouches, or simply pat dry, wrap in a dry face towel and pop it in your luggage.

  • Will one bar last a long time?

  • We estimate our Moisturising Facial Balm to last 8-10 weeks and our Gentle Facial Cleanser to last 10-12 weeks. Our bars last longest when used according to our Directions. This means letting them dry and giving them air between uses. Use our storage accessories for best results.

Ingredients

  • Do you test on animals?

  • We never test our products on animals and never use any animal derived ingredients. 

  • Are your products palm free?

  • Yes.  None of product contain palm oil or palm derived ingredients.

  • Are your products vegan?

  • Yes. All are products are suitable for vegans and vegetarians.

  • Do SBTRCT products contain added water?
  • We have worked hard to reduce the water content in our products to a nominal level. We never add water to our formulations during the manufacturing process to bulk out our products and no formulation is made up of more than 0.5% water. The rest is just concentrated skincare goodness!

    All the water you need to get the best out of our formulations you can get from a second or two under the tap.
  • Do your products contain nuts?

  • Unfortunately, we can’t guarantee that customers who suffer from allergies will not react to our formulations.
    In addition to some types of nuts being present, materials derived from nuts are commonly used in cosmetic and toiletry formulations and as such our manufacturers and suppliers do handle these materials.

Packaging

  • Is your packaging recyclable?

  • Yes. Much like the products themselves we believe Less is More.  The packaging for SBTRCT products (our Gentle Foaming Cleanser and our Moisturising Facial Balm) is in fact 100% domestically compostable.



    We also do our very best to keep our order packaging to a minimum. Our shipping materials are either compostable, and/or recyclable, including any packing tape or product protection.



    This is just the start of our journey. Our goal is for our packaging to leave no trace. We will continue to work on this and introduce more domestically compostable packaging as we grow and evolve.

Delivery

  • When will your products be available?
  • SBTRCT products are available to pre-order now. We'll be shipping our first orders at the beginning of September 2020.  Pre-order now to avoid disappointment!
  • How much is shipping?
  • Standard delivery within the UK costs £2.99 and will take around 3-5 working days but for orders over £25, postage is FREE! We also have a next day UK delivery option for £5.99.
  • How do you package your orders?
  • Much like the products themselves we believe Less is More.  We do our very best to keep our order packaging to a minimum.  All materials used are domestically compostable and/or recyclable.
  • Where do you ship?
  • Right now we’re in our infancy and so we’re only shipping to locations within the UK.  Sign up to our newsletter for updates on shipping locations.
  • How long will shipping take?

  • Standard shipping will take around 3-5 working days, however we also have a next day UK delivery option for £5.99.

  • I’d like to make some changes to my order – is it too late?

  • To amend your order, please contact us within one hour of placing your order. Unfortunately, once your order has been shipped, we cannot redirect your parcel.

  • How can I track my order?

  • Once you’ve placed your order, you will be sent a confirmation email with your tracking number. If for any reason you didn’t receive your tracking number, please contact us and we will send it over to you.

  • My package has arrived and it’s not what I ordered – what should I do?

  • We’re so sorry to hear that!  From time to time mistakes do happen.  Contact us and we’ll get the right products out to you ASAP.

  • Do you accept returns?

  • Please see our full Returns + Refunds Policy here.

Name

  • What happened to the vowels?
  • SBTRCT is actually pronounced "Subtract". It was born out of our one guiding principle; less is more. 
By stripping out all the things we don’t need in life, we are more able to love the things we have made a conscious choice to keep. We apply this ethos to everything we do.  Removing the vowels seemed the obvious step to take!